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Client Terms of Service Agreement

Description of types of services rendered and expectations:

SEO: "SEO" is the process of search engine optimization. While we do put in a whole hearted effort and do our best to achieve results for our clients in a manner which respects the majority of search engine rules the internet marketing industry is a rapidly and constantly changing one. Therefore, the client understands and agrees that Kipdo, LLC cannot be held legally or otherwise responsible for failure to achieve desired rankings. This provision shall be void if a superseding contract has been made to the contrary and is signed by all parties involved. For more detailed information on why we are unable to provide refunds for SEO services, please view our refund policy page.

SEO Reports

Kipdo does not provide SEO Reports of any kind other than rank tracking of paid keywords you have asked us to rank you for. You are free to use 3rd party tools to independently evaluate that links are being built to your site or various social signal counter websites most of which provide free reports. However depending on which site you choose to use some do charge a fee. Kipdo is not responsible for paying this fee.

All reports sent to Kipdo by 3rd party vendors are sent via encrypted means to Kipdo and typically encrypted themselves as well. They are then analyzed to ensure work was completed and then securely erased beyond recovery. Therefore, if Kipdo is ever compromised there is never any trace other than financial records and basic communication that you were a client. This is done for mutual privacy and to protect our trade secrets. Kipdo will not provide any reports supplied by a 3rd party vendor when and if they are used. Also, some vendors we work with provide only partial or no reports at all.

Kipdo is a results oriented company and typically achieves results faster than most SEO companies and in a safer manner than most companies. With the exception of contract bound clients if you do not agree to these terms you can simply stop paying us and we will cease the business relationship with you excluding previously paid for services which are subject to our refund policy.

Web Design:

Web Design is the process of building a website which may or may not consists of one or more of the following types or combination of files. This includes but, is not limited to images, css code, php code, html code, source code, MySql, JavaScript, and Java.

Micro Site Policy

A "Micro-Site" is considered to be a relatively small website in terms of the number of pages it has. Micro-sites generally have several web pages that offer highly targeted content and link back to the client's website. The goal of a micro-site is to attract potential customers for the client and or provide quality backlinks to the clients site.

Client hereby understands and agrees that unless otherwise explicitly stated "Micro-Sites" shall remain the sole property of Kipdo, LLC. Micro-sites are designed with the sole purpose of assisting in the promotion of the client(s) website. When a micro-site is purchased that does NOT give client the rights to the domain name, access to the web host or rights to the design. Domain names purchased for this purpose shall also be subject to our Domain name acquisition policy.

PPC Management policy:

Kipdo, LLC cannot be held liable for any changes client makes to clients account based on any written documentation, recommendations over the phone, in person, or any other form of communication whether expressed or implied. Any changes made to a client's account by Kipdo, LLC have been performed in Good Faith with the intention of helping the client meet their objective(s). As such Kipdo, LLC cannot be held responsible for any negative impact including but, not limited to monetary loss as a result of modifications made to clients account by Kipdo and or its affiliates and or its partners and or its employees and or as a result of taking advice from Kipdo, LLC.

Domain name acquisition policy:

Client hereby agrees and understands that unless otherwise explicitly stated in writing all domain names acquired on behalf of clients shall remain the property of Kipdo, LLC. Client also agrees that Kipdo, LLC is under no obligation to surrender a domain name for any reason even if such domain name contains the client's personal or company name. Client agrees that at Kipdo, LLC's option we may rent, lease, give-away, transfer ownership, or offer for sale any domain name that is under our control at any time. In the event the sale of a domain conflicts with a client's existing service agreement with Kipdo, LLC we may at our sole discretion provide a similar service by using a comparable domain name. Client agrees that it shall be Kipdo, LLC's sole discretion as to what constitutes a comparable domain client agrees and trusts Kipdo, LLC's decision.


Client releases Kipdo, LLC of any liabilities as a result of receiving or using the graphical services. Client hereby agrees to hold Kipdo, LLC and any person whom has been hired by Kipdo, LLC as an employee or independent contractor free from any liabilities with the exception as to where it may be prohibited by law.

Digital Media Buying and Traffic Services:

Kipdo, LLC works hard to identify and work with quality traffic service providers. Kipdo, LLC believes in good faith that the client will receive what they have purchased. However, client agrees and understands that traffic services are typically provided by 3rd party companies client agrees to hold Kipdo, LLC free of any and all liabilities resulting from inability to deliver traffic, traffic quality, or failure to meet client requirements. Due to the nature of traffic services this service is non refundable. Kipdo, LLC reserves the right to change the traffic provider at our sole discretion.

Website Errors: All visitors will be delivered to the URL specified on the order placed by Client. In the event of an error with the submitted URL, or unavailability of the server or network this URL points to, Client will not hold Kipdo, LLC and or its partner sites responsible for the error. Any visitors delivered to Client's URL reflecting the error will not be credited or entitled to a refund. In the event of a website error, Client may contact Kipdo, LLC and inquire as to the posibility of pausing their campaign however as our partner networks operate differently client understands that the ability to pause a campaign may not be available.

Performance of Advertising: Client understands that Kipdo, LLC does not guarantee sales or leads as a result of their order and will not issue a refund if none are achieved. No guarantees are made of your website's click-through or conversion rate.

Services Rendered in Advance & Post Billing:

In Kipdo, LLC's sole discretion we may elect to allow a customer to pay following the delivery of a good(s) or a service(s) being rendered and or executed. As a result of the nature of digital goods and services pricing is sometimes difficult to estimate or calculate until after a service is completed. In this situation the client agrees to pay the fees that Kipdo, LLC determines appropriate for the good(s) and or service(s) rendered and or provided.

Presiding Law:

Client agrees that any and all legal disputes are to be held in the legal district of Kipdo, LLC's state of incorporation or at Kipdo LLC's option a more convenient place as determined by Kipdo, LLC.

Taxes owed:

Kipdo, LLC does not include taxes in prices due to the nature of our business. Therefore, the client is responsible for paying any and all sales or other taxes incurred through the process of doing business with Kipdo, LLC.

Refund Policy:

Due to the nature of digital goods and services client agrees that no refunds will be made or are required to be issued except where such denial of refund is prohibited by law. In the event of a refund such refund will be limited to a maximum of the initial good or service provided less any fees incurred by Kipdo, LLC. All fees for products and services are rounded to the nearest whole dollar or as specified by Kipdo, LLC. This provision shall be void if a superseding contract has been made to the contrary and is signed by all parties involved.

Anti Competition Clause:

Client Agrees not to bid on any keywords via methods of Paid Search, Pay Per Click, or any other advertising method or network they may negatively impact Kipdo, LLC, its owners, staff, partner companies, or associates. In addition, client agrees to not bid on any keywords that may be misleading to a reasonable person this includes but, is not limited to misspellings. Client agrees not to use any of the following terms or derivatives of such terms in any ad text or imagery without written permission:


Client hereby acknowledges and agrees to all phone calls being recorded with or without notice. All recordings may be used for any lawful purpose(s).

Additional Terms

System Resource Usage Policy:*

If Kipdo, LLC determines that a customer's account is utilizing an unacceptable amount of system resources, Kipdo, LLC may temporarily deactivate the account in question. If Kipdo, LLC's staff deems necessary, an eviction notice may be sent to the customer of an offending account providing them with ten (10) days in which to find another web host. Please note that such account suspension / termination typically only occurs in extreme cases. Kipdo, LLC will be the sole arbiter as to what constitutes a violation of this provision. Because of the nature of this provision, each account will be considered and analysed individually. At any and all times all data on clients account and passing in and out of the portion of the server being used by the client must be lawful and not violate any other prevision in this document. Such violation is grounds for termination of services without refund.

Failure to Follow Policies:*

Failure to fully comply with these terms is grounds for account suspension and/or deactivation (with or without refund, subject to Kipdo, LLC's discretion). Any accounts and/or servers contained within Kipdo, LLC's network must adhere to the above policies. We reserve the right to remove any account without prior notice. If we deactivate your account for violating our policy, you will forfeit your rights to a refund and no refund will be given unless at our sole discretion we determine otherwise. Client acknowledges and agrees that there are no refunds for advanced payment. Our normal policy is a warning first, and account deactivation on the second offence, but no warning is required. Termination on the first offence will depend on the severity of such offence as to be determined by Kipdo, LLC. Client also agrees to abide by all terms of service as set forth by our hosting provider www.Site5.com and or any other web hosting company we use to provide you with services.

Remote Data Storage Policy:*

At certain times where Kipdo, LLC sees fit we may offload some or all bandwidth usage, disk storage, and or all other hosting services to a third party. In such event client automatically agrees to be bound by new host's terms of service and policies as set forth by them or by Kipdo, LLC. Typically such data offsetting is done in the event of high traffic volumes, website performance optimization, security breaches, etc.

* Respective section as denoted by the asterisk (*) symbol applies to customers who are using web hosting services provided by Kipdo, LLC, Site5, LLC or other 3rd party companies whom Kipdo, LLC does business with.

Payment Policy:

Charge-back Policy:

A charge-back, payment dispute filing, and or any other form of payment reversal without the written permission of Kipdo shall constitute a breach of contract. At which point client waives all rights to a refund whether in part or in whole and no monies will be required to be refunded except where it may be prohibited by law.

Limitation of Liability for Services Not Rendered

You agree to hold harmless Kipdo LLC for any financial damages or other any damages incurred as a result of services not being rendered due to your lack of ability to communicate essential information in a timely manner. You also agree that if your web site has been hacked that Kipdo LLC cannot guarantee search engine rankings or ad approvals whether expressed or implied. You also agree that you may not request or be given a refund for services not rendered as a result of our inability to perform such services due to your lack of timely correspondence with Kipdo LLC and its staff or the inability to serve ads as a result of your website being hacked or the inability to install code or edit your site as a result of your web site not being properly configured, altered in such a way that its control panel is inaccessible, or if the web site has been compromised.

Website & Domain Management Policy

If deemed by Kipdo LLC to be necessary you approve the transfer of your company web site files to a server controlled by Kipdo LLC for the purposes of attempting to fix problems with the your web site or other necessary purposes. You also understand that while unlikely there is a possibility of downtime and to hold harmless Kipdo LLC of any potential negative impact financial or otherwise in resulting from or relating to the transfer of my website resource. Additionally, you understand that any email accounts on the existing server will not be transferred unless agreed upon in writing and will not have access to any such accounts following the transfer. Furthermore, you also hereby approve the changing of your DNS records and logging into your domain name registrar by Kipdo LLC in order to facilitate possible web site fixes. You explicitly are giving your consent to access domain and hosting login credentials to Kipdo LLC until revoked in writing You also approving any and all access to my server and registrar accounts prior to this agreement and were in full knowledge and agreed to such access.

Right to suspend web hosting and delete files and databases

Kipdo LLC reservers the right to suspend and or delete web site data hosted on our servers if invoices are not paid within 30 days of being issued. You agree to hold Kipdo LLC harmless for any damages or financial loss you experience as a result of a web site service suspension or web site deletion. You also understand that if your web site is deleted you files will in most cases be unrecoverable and you accept the resulting data loss as your sole responsibility for failure to make payment to Kipdo LLC.

Client terms of service - Last Updated: 7/21/2017

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